Viraasat Griha
Shipping and returns
How your order reaches you, and what to do if it is not right. Last updated [date].
Draft wording. Items in [brackets] are to be filled in, and the full text should be reviewed by a lawyer before launch.
1. Where we deliver
We deliver across India to [list of serviceable PIN codes or “all PIN codes we can reach”]. International delivery is [not available yet / available to listed countries].
2. Delivery time
Orders are packed within [number] working days and usually arrive in [range] working days after dispatch. Made-to-order pieces can take [range] weeks and the product page says so.
3. Shipping charges
Shipping is [free above ₹ amount / a flat ₹ amount / calculated at checkout]. The exact charge is shown before you pay.
4. Packaging
Every piece is wrapped and boxed by hand. Fragile items such as ceramics get extra protection.
5. Tracking your order
Once your order ships we email you the courier name and tracking number. You can also see the status under My account, in your orders.
6. Returns and exchanges
You can return an unused piece within [number] days of delivery. Custom or made-to-order items [can / cannot] be returned. Start a return by writing to [support email].
7. Damaged or wrong items
If something arrives damaged or is not what you ordered, send us photos within [number] days and we will replace it or refund you.
8. Refunds
Approved refunds go back to the original payment method within [number] working days of us receiving the piece.